Poljohn LLC ("Company," "we," "us," or "our") operates the website poljohn.com (the "Site") and provides AI-powered virtual assistant and workflow automation services to plumbing companies, including SMS/text messaging communications sent on behalf of, or in connection with, our clients (the "Services"). This Privacy Policy explains how we collect, use, and protect information, including information collected through SMS text messaging.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, and email address submitted through our website, forms, or provided by our plumbing company clients in connection with the Services.
• SMS/Text Messaging Data: Mobile phone numbers and message content when you opt in to receive text messages from us or from a plumbing company using our Services (e.g., appointment confirmations, dispatch updates, quotes, reminders, and review requests).
• Usage Data: Information about how you interact with our website, such as pages visited and general browser/device information.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI automation and virtual assistant Services.
• Send SMS text messages related to appointment confirmations, service reminders, technician dispatch notifications, quotes/estimates, and post-service follow-ups on behalf of our plumbing company clients.
• Respond to inquiries and provide customer support.
• Comply with legal obligations.

3. SMS/Text Messaging Terms & Consent

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Poljohn LLC and/or the plumbing company client using our Services. Message types may include appointment confirmations, technician dispatch/arrival notifications, quotes and estimates, appointment reminders, and post-service review requests.

Message Frequency: Message frequency varies based on your interactions and scheduled services (e.g., appointment activity).

Message and Data Rates: Message and data rates may apply, depending on your mobile carrier plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.

Help: For help, reply HELP to any message, or contact us at poljohn@poljohn.com.

4. No Sharing of SMS Consent Data

No mobile information, including text messaging originator opt-in data and consent, will be shared with any third parties or affiliates for marketing or promotional purposes. All other categories of information collected may be shared with third parties as described in Section 5 below, but SMS opt-in data and consent are excluded from any such sharing.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors that support our operations (e.g., Twilio for SMS delivery, hosting providers), solely to help us provide the Services.
• Legal Compliance: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Poljohn LLC, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure.

7. Data Retention

We retain personal information, including SMS opt-in records, for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Poljohn LLC
5838 Preston View Blvd, Apt 2107
Dallas, TX 75240
Email: poljohn@poljohn.com
Website: poljohn.com